Personal: Online Banking

  • MOBILE BANKING - Frequently Asked Questions


    TROUBLESHOOTING

     

    Q.  What is Mobile Banking?
    Mobile Banking gives you safe and convenient access to your accounts from your mobile device.  You may use your device’s Text Messaging function, mobile web browser, or a downloadable Mobile Banking application, depending on your preference and your device’s capabilities.  All options allow you to view deposit account balances, display deposit transaction history, and transfer funds between 1st National Bank of Scotia Checking Accounts, Money Market Accounts, and Savings Accounts.

    Q.  Is there a fee for Mobile Banking?
    Mobile Banking is a free service for all 1st National Bank of Scotia customers who have Online Banking.  You should contact your mobile service provider prior to enrollment to discuss available data package options and fees incurred through your wireless carrier associated with Text Messaging and Internet usage.

    Q.  Is Mobile Banking secure?
    Yes, the Mobile Banking service utilizes best practices from Online Banking such as HTTPS, 128-bit SSL encryption, PIN, or password access, and application time-out when your device is not in use.  Only the device(s) that you personally enroll in the Service can access your accounts.  In addition, no account data is ever stored on your device.  And, in the event your device is lost or stolen, the Service can be immediately disabled by either going online to the Mobile Banking enrollment site or calling us.

    Q.  I’m not enrolled in Online Banking.  Can I still use Mobile Banking?
    No, you must first enable your bank account(s) for Online Banking before using the Mobile Banking Service.

    Q.  What is Activation?
    Activation is a one-time process that helps ensure your security.  After you enroll a mobile device, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device.  We recommend you print your activation code and installation instructions for easy reference during installation.

    Q.  What is Mobile Bill Pay?
    Mobile Bill Pay is a service offered to any 1st National Bank of Scotia Mobile Banking customer who has enrolled in online Bill Pay. This service will allow you to initiate bill payment transactions directly through your mobile device with a data connection. In order to utilize this service you must download the Mobile Banking application from your appropriate app store.

    Q.  What needs to be completed before using Mobile Bill Pay?
    To use Mobile Bill Pay you must enroll in Bill Pay through Online Banking. Once enrolled, all Payee information will need to be set up through online Bill Pay via your personal computer. This step cannot be completed through Mobile Bill Pay.

    Q.  Can I use both Text Messaging and the mobile web for Mobile Banking on my device?
    Yes, you can use both options from the same device.  Text Messaging will work on any text message (SMS) capable device from one of the supported carriers.  In order to utilize both options, you will need to activate each option on your device prior to use.

    Q.  What are the Text Messaging commands?


    FUNCTION

    COMMAND

    DESCRIPTION

    Balance           

    B

    Summary of available balances for all accounts

    Command

    C

    List of available Text Messaging commands

    Help

    HE

    Help content for Text Messaging

    History

    H

    Summary of recent transactions per account

    Login

    L

    Receive a URL for 1st National Bank of Scotia’s mobile browser website

    Recover

    R

    Receive a URL and new activation code for the mobile browser website

    Stop

    S

    Deactivate all 1st National Bank of Scotia Text Messaging services


    Q.  Which wireless carriers are supported?
    All the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon are supported.  If your carrier is not listed when you enroll, select “Other” and try the Mobile Web option, or check back later as new carriers will be added over time.

    Q.  How do I access Mobile Banking on my device’s browser?
    After successful activation, your device will receive a text message with the Mobile Banking URL.  You can visit the site at any time at www.firstscotia.mobi.  Your login credentials for Mobile Banking are identical to your Online Banking login credentials (user ID and password).

    Q.  How do I install the downloadable application?
    Your device will receive a text message from "79022". Select to view (or open) the message. You can also view it later by going to your device's text message inbox. Reply to the text message with your activation code. Select the URL link (www.firstscotia.mobi) in the next text message to download the Mobile Banking application from your appropriate app store.

    Q.  How do I optimize my mobile web experience?
    Ensure your device’s browser has cookies enabled.  In addition, enable style sheets for the best viewing experience.

    Q.  What should I do if I decide I no longer want the Mobile Banking service?
    If you wish to no longer have available the Text Messaging option, simply text “S” to 79022 and your device will be deactivated from the Mobile Banking Text Messaging services.  If you no longer wish to use any of the available Mobile Banking methods, enter the Mobile Banking Center through Online Banking to disable or remove your device.

    Q.  Who can I contact if I need additional assistance or have additional questions?
    You may visit or contact any 1st National Bank of Scotia branch where our knowledgeable staff will be pleased to assist you.  You may call customer support at (518) 370-7200 between the hours of 8:30 A.M.-5:00 P.M., Monday through Thursday and 8:30 A.M.-6:00 P.M. on Friday. 

     

    TROUBLESHOOTING

    Q.  I enrolled my phone number but did not receive a text message.  What should I do?
    Typically, you should receive a text message within a few minutes after enrolling; however, sometimes mobile carriers experience delays which slow down text message delivery.  While waiting, make sure your device has wireless signal.  In addition, be sure you entered the correct phone number on the enrollment site.  If you still do not receive it, contract your wireless carrier to be sure Text Messaging is enabled on your phone.

    Q.  I received an activation code but never used it.  What do I do now?
    Activation codes expire after a specific period of time (usually 24 hours).  If you need a new one, return to the Mobile Banking Center enrollment site and request a new activation code.

    Q.  I activated Mobile Banking on my device’s browser.  Why am I being asked to activate again?
    At the time of activation, a “cookie” is stored on your device’s browser which allows the Mobile Banking system to remember that you activated.  Some devices may require you to enable cookies or periodically erase them, requiring reactivation.  If you are experiencing this issue, check your device settings to ensure that cookies are enabled.  If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your device’s browser).

    Q.  What happens if I get a new device or change phone numbers?
    If you get a new device or change phone numbers, be sure to return to the Mobile Banking Center via your PC and update your device profile.  We recommend removing your old device and re-enrolling your new device.

    Q.  What if my device is lost or stolen?
    If you are concerned about misuse of your device, contact your mobile service provider immediately to stop all wireless service.  Additionally, sign into the Mobile Banking Center through Online Banking to disable or remove your device.

Equal Housing Lender logo